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QUESTIONS AND ANSWERS

How does the sleepover party work?

Our packages are designed to be stress free from start to finish. You fill out the inquiry form (on the homepage), browse the gallery and party options and make your choices, submit the deposit and we do the rest. On the day of your event, we will deliver, set up and style your space for a magical sleepover experience! This leaves you extra time to spend with your family and enjoy the celebration. We will return the next day to collect and pack up all the items.

What's included with the package?

All packages are inclusive of:

  • 4 x Tents

  • 4 x Comfy Memory Foam Mattresses 

  • 4 x Freshly Laundered Fitted sheets (pillows NOT provided for health reasons)

  • 4 x Extra Soft, Warm Throw Blankets

  • 4 x Tray Tables

  • Themed Accent Cushions (2-3 depending on party)

  • 3 Decorative items per tray (placemat, night light/lantern, personalized cup (party favor))

  • Themed Banner or garland

  • Twinkle lights

All items listed above as well as delivery, collection, assembly, and styling. We do offer a variety of fun add-ons to choose from when you reserve your party! Packages start at $295 for four guests. Each additional tent is $65.

How much space will I need?

Please measure your space prior to booking to ensure you have enough room for all the tents requested. We can configure the tents in several ways depending the space of the area.

 

Each A-Frame tent and mattress combined is about 36” wide and 75” long.

 

Each Teepee tent and mattress combined is about 40" wide and 75" long.

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If you are unsure, please send us a picture of the space available or arrange a pre-visit (for an additional fee) and we can check out how they will fit, this needs to be done prior to 7 days before your party date.

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All furniture should be moved prior to our arrival. If you are having the tents face towards each other, there needs to be enough room to walk in the middle of the room for guests to access their tents. We do not rearrange or move furniture, and we will not set up a tent if there isn't room for it. There will not be a refund for any tents that were not set up due to there not being enough space.

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What days are available to rent?

Our sleepover tents are available for rent on Fridays and Saturdays August-May. During the summer, weekday rentals are possible based on availability.

How long will setup and cleanup take?

Our setup window is usually from 9AM-3PM. We will contact you the Monday of the week of your party with our designated arrival time as well as designated time to collect and pack up the tents. Setup times vary depending on the number of tents included and can range from 90 minutes to 3 hours.

What payment is required?

A 50% non-refundable deposit is required to secure your reservation with the remaining balance due one week prior to your event. We also require a $75 REFUNDABLE damage fee. This will be noted in the final invoice, and returned to you the Monday following your party if there are no damages noted.

What if items are damaged at the party?

We understand that accidents happen! A $75 REFUNDABLE damage deposit will be added to the final balance to cover any possible damages to items. We will assess all the items at collection and if there are damages, an itemized list will be provided to you. The cost of the damaged item(s) will be deducted from this deposit. If there are no damages noted, the entire $75 will be refunded to you the Monday following your party.

What is your cancellation policy?

We understand some situations are outside of our control! If the notification to cancel is made 7 days or more prior to your party, your initial deposit can be transferred to another day within 3 months from the originally scheduled date. This deposit is non-refundable.

 

If the notification to cancel is made with less than 7 days of your reserved date, we will work diligently to accommodate and reschedule your event within 3 months of your original reservation date. If you are unable to reschedule your event within the time period, 25% of your payment will be refunded to you. We do as much preparation in advance as possible to make sure every detail for your party is perfect. We will do our very best to reschedule your event.

How is everything cleaned?

All sheets, blankets, pillow covers and tent covers are laundered after each rental, using a sensitive washing detergent. All pillows and decorative items are disinfected and spot cleaned as necessary. 

Do you prohibit items in the tents?

Please do not allow pets of any kind in the tent area. We also do not allow slime, permanent markers, sticky food items, smoking (or other strong odors), paint of any kind, glitter, nail polish or other items that may damage the tents.​

Do I need a power supply?

All of the items for the tents are battery powered.

Do you provide pillows for sleeping?

For hygiene reasons, we do not provide pillows for sleeping. Please request each guest provide their own pillow.

Where do you deliver?

The Birthday Concierge LLC delivers free of charge to the South Austin, Westlake and Dripping Springs areas.

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